March 21, 2017
Thomas F. Hilton, Ph.D.
Although this topic might seem to be aimed at clinic
directors and their oversight boards, there is also useful information for
counselors and other clinic staff members. The more you understand about
leadership, the more everybody in the organization can contribute to a better
workplace climate and a more therapeutically effective enterprise.
Promoting the wrong person can have dire consequences for
both staff members and clients. There is a mountain of research showing that
poor leadership leads to staff turnover, lowers morale, and erodes job
performance. As each staff member quits in order to escape a negative work
climate, the remaining workforce is increasingly drained of experience and
corporate knowledge (how we do things around here). Because remaining staff
need to orient, train, and supervise new hires, they are distracted from their
primary roles as therapists, receptionists, etc. The increased patient load on
remaining staff can eventually lead them to burn out and leave the clinic as
well. Role overload coupled with a decline in staff experience will eventually
impact treatment effectiveness and recovery rates. Unless the downward spiral
is reversed, the very survival of the clinic is threatened.