The Defense Health Agency’s (DHA) Psychological Health Center of Excellence
(PHCoE) provides psychological health expertise to the military community by continuing to improve psychological health care,
readiness, and prevention of psychological health disorders. PHCoE
utilizes Implementation Science, which helps clinicians implement empirically
supported treatments and provides Clinical
Support Tools which assist providers in the use of Department of Defense (DOD)/Veterans
Administration (VA) clinical practice guidelines for psychological health
conditions, including provider, patient, and family guides.
PHCoE provides Prevention and Outreach Support to clinicians
and the military community in the prevention and early detection of
psychological health disorders through its inTransition program and the Psychological
Health Resource Center (PHRC). The PHRC
is a 24/7 resource center for service members, veterans, family members, and
providers seeking psychological health resources, in addition to other
resources. The inTransition
program is a free, voluntary, and confidential coaching program that can help
connect any service member or veteran with behavioral health care, regardless
status, time in service, or time since separation. inTransition can
bridge potential gaps during a service member or veteran’s transition to a new
provider or it can provide guidance for someone seeking care for the first
time. inTransition is a telephonic program that is available globally 24 hours
a day, 7 days a week, 365 days a year. The inTransition coaches assist with
identifying each service member or veteran’s needs, helps to create an action
plan to meet those needs, navigate the appropriate health care system(s), and
provide additional support resources as needed.
The bulk of inTransition’s cases involve service members separating from service. This transition from military to civilian life can be a very difficult time. Service members have a vast number of changes to make in their lives and the lives of their families. It is not a surprise that Service members and veterans often put their behavioral health care, or health care in general, on hold while meeting the challenges of this life transition. Veterans listed their top five difficulties associated with transitioning to civilian life as (Zoli et al., 2015):
- Navigating the VA’s system of care (60%)
- Obtaining a job (55%)
- Adjusting to civilian life (41%)
- Financial issues (40%)
- Skills translation (39%)
- They don’t know that
the VA offers mental health care benefits.
- They are unsure how to
apply for VA mental health benefits.
- They are unaware of their eligibility status with the VA.
inTransition can help eliminate these deterrents from getting connected to behavioral health care and assist with the other above needs as well. The inTransition coaches are familiar with and trained in military culture. They can help service members and veterans find transition-related resources (i.e. employment, financial, VA benefits, etc.) and are experienced in navigating the VA medical system.
The need to maintain or get connected to behavioral health
care is vital. The inTransition Program is available 24/7/365 to assist service
members, veterans, and providers on how to navigate the path for a successful
connection to care.
Visit www.pdhealth.mil/intransition or call:
800-424-7877: Inside the U.S.
800-424-4685: Outside the U.S. toll-free
314-387-4700: Outside the U.S. collect
Analysis of VA Health Care Utilization among Operation ...
C. Zoli, R. Maury, & D. Fay, Missing Perspectives:
Servicemembers’ Transition from Service to Civilian Life — Data-Driven Research
to Enact the Promise of the Post-9/11 GI Bill (Institute for Veterans &
Military Families, Syracuse University, November 2015)
National Academies of Sciences, Engineering, and Medicine.
Evaluation of the Department of Veterans Affairs Mental Health Services. 2018.